Shipping & Delivery

Delivery Time= Processing Time + Shipping Time

Processing Time
There is a processing time before an order is shipped. Processing time differs from product to product. Popular styles ordered by 11PM PST, we'll SHIP THE SAME DAY, most styles can be shipped out within 24 HOURS, while engraved or personalized orders may take 3-5 working days. During peak holiday and promotional periods order processing times may be longer.

Shipping Time
For your convenience, we are happy to ship our products to every place in the world.
Please Note:
* shipping times are estimates quoted by our courier companies, so neuneux cannot be liable or held responsible for any delay after dispatch. Delays do happen occasionally due to uncontrollable factors, e.g. weather change, but please be assured that neuneux will do our best to minimize any inconvenience that may arise.
* If you need to ship the order by expedited shipping, please contact our customer service via Email: support@neuneux.com or submit ticket to learn more.

Tracking My Order
Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online on the Track My Order page with your Order ID and Email. If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Just contact us via Email: support@neuneux.com.

Address Information
All orders will be processed and dispatched as quickly as possible and for this reason, we sincerely recommend that you double-check your shipping address and make sure it is complete and correct. If your shipping address is different from your billing address, please specify this during checkout.

Package
All Neuneux product is packaged in our free signature branded wrap. Or paid Luxury Gift Package is also available for your sake.